Returns & refunds

This policy covers physical products from the RoadSeal Store, sold by GK Global Limited (trading as RoadSeal), Hong Kong. Refunds for your International Driving Permit are handled separately — see our IDP refund policy.

30 days to return · items unused and in original packaging · refund issued within 7 days of us receiving your return.

Your right to return

You may return most items within 30 days of delivery for a refund, provided they are unused, undamaged and in their original packaging with any tags attached. This is in addition to any statutory rights under your local consumer law — for example, EU and UK customers have a minimum 14-day cancellation right for distance purchases.

Items that can't be returned

Personalised or engraved items (e.g. the engraved Pet ID Tag) — made to order, so exempt from the standard return right unless faulty.
Items returned used, damaged by the customer, or without their original packaging.
Hygiene-sensitive items where a seal has been opened, where stated on the product page.

Who pays return postage

Change of mind: you cover the return postage.
Faulty, damaged or wrong item: we cover the return cost and the replacement or refund — at no charge to you.
There is no restocking fee.

How to start a return

Email support@roadseal.co with your order number and the item(s) you want to return (add a photo if it's faulty or damaged).
We'll reply with the return address and instructions within 2 business days.
Send the item back, keeping your proof of postage and tracking number.

Refunds

Once we receive and inspect the return, we issue your refund within 7 days.
Refunds go to your original payment method; your bank or card issuer may take a few extra days to show it.
Original shipping charges are refunded only where the item was faulty, damaged or sent in error.
Any import duties or taxes you paid to your local customs authority aren't refundable by us — reclaim those from your customs authority where eligible.

Faulty or damaged on arrival

If something arrives faulty, damaged or not as described, email support@roadseal.co within 7 days of delivery with photos. We'll arrange a free replacement or a full refund, including original and return shipping.

Questions

We're here to help — support@roadseal.co. See also our Shipping policy.