Terms of Service

1. Services

RoadSeal provides International Driving Permit (IDP) application processing and issuance services. We facilitate the preparation and issue of IDPs issued under the 1949 Geneva Convention on Road Traffic and the 1968 Vienna Convention on Road Traffic. Our service includes document verification, permit production, and delivery (digital and/or physical).

2. Eligibility

To use our service you must hold a valid driving licence issued by your country of residence, be at least 18 years of age, have held your driving licence for at least the minimum period required by your home jurisdiction, and not be prohibited from holding or using a driving licence by any court or authority.

By submitting an application, you confirm that all information you provide is accurate and truthful. Submitting false documents or information is a criminal offence in most jurisdictions and will result in immediate cancellation of your permit with no refund.

3. Pricing and Payment

Prices are displayed in USD at the time of application. Payment is taken in full at the point of application. All payments are processed securely by Stripe. We accept all major credit and debit cards.

Prices shown are inclusive of digital delivery. Physical delivery is included in the Standard, Priority and 3-Year Pass plans.

4. Refund Policy

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of purchase without giving any reason (the "cooling-off period"). For digital services, this right applies provided that delivery or access has not yet begun with your express consent. For physical goods (e.g. printed IDP cards), you may cancel within 14 days of receiving the item.

If you wish to begin receiving the digital service before the 14-day cooling-off period expires, you must give your express consent and acknowledge that you will lose your right to cancel once the service has been fully performed. This consent is requested during the application process.

Applications cancelled at any time before your permit is issued are eligible for a full refund regardless of the above. Refund requests are reviewed within 24 hours. Once your permit has been issued, refunds are not available. If we are unable to process your application due to our error or inability to verify your documents after multiple attempts, a full refund will be issued.

Refunds are not available on the basis that you did not use the permit, changed your travel plans, or were denied entry to a country for reasons unrelated to your IDP. IDPs are non-transferable and non-refundable once issued.

Nothing in this policy affects your statutory rights.

5. Validity and Limitations

An IDP is not a standalone driving permit. It must always be carried alongside your original home driving licence. An IDP does not grant driving privileges in your home country. It is valid only in countries that are signatories to the relevant Geneva or Vienna Convention. It is the applicant's responsibility to verify that their destination country recognises IDPs from their country of licence.

6. Prohibited Uses

You may not use RoadSeal's service to obtain a permit using false or fraudulent documentation, attempt to obtain multiple simultaneous permits using different identities, transfer, sell, or allow another person to use your IDP, or use our service for any unlawful purpose.

7. Account Deletion

You may delete your RoadSeal account at any time via your Account Settings. Upon requesting deletion, your account will enter a 14-day grace period during which you may reverse the request by logging back in. After the grace period, your account and associated personal data will be permanently deleted.

Please note that certain data retention obligations survive account deletion. In particular, records relating to issued International Driving Permits are retained for a minimum of 7 years from the date of issue, as required by applicable legal and regulatory obligations. This retained data is limited to what is necessary for compliance purposes and is not used for any other purpose.

8. Limitation of Liability

RoadSeal is not liable for any fines, penalties, or legal consequences arising from driving abroad, including but not limited to driving without a valid local permit or IDP, violation of local traffic laws, or failure to comply with local driving requirements. RoadSeal is not responsible for changes in IDP requirements by foreign governments, border authorities, or rental companies that occur after your permit is issued.

9. Sale of Physical Goods (RoadSeal Store)

The RoadSeal Store sells physical travel products supplied by GK Global Limited (trading as RoadSeal), Hong Kong. These goods are separate from the IDP service and are governed by the following terms in addition to the general terms above.

Orders and contract. Placing an order is an offer to buy; a binding contract forms only when we confirm dispatch of the item(s). We may decline or cancel an order, with a full refund, if the item is unavailable, the price was listed in error, or we cannot ship to your location.

Pricing and payment. Store prices are shown in USD and exclude shipping and any import duties or taxes. Payment is taken in full at checkout via Stripe. Shipping costs are shown before payment.

Shipping, duties and risk. Goods ship from Hong Kong on a Delivered Duty Unpaid (DDU) basis — you are responsible for any import duties, taxes or customs fees in your destination country. Delivery timeframes are estimates only. Risk in the goods passes to you on delivery. Full details are in our Shipping policy.

Returns and refunds. Physical goods may be returned under our Returns & Refunds policy (generally within 30 days, unused and in original packaging), in addition to any statutory cancellation rights under your local consumer law. Personalised or engraved items are excluded unless faulty.

Product information. We aim to describe products and colours accurately, but minor variation between product images and the item delivered can occur. Goods are intended for ordinary consumer travel use.

10. Governing Law

These terms are governed by the laws of Hong Kong. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Contact

For queries about these terms, contact us at support@roadseal.co. For privacy-related enquiries, contact privacy@roadseal.co.